FAQ's

How we can satisfied by Quality?

We adhere to internationally recognized standards in our production process. Additionally, we can perform any necessary lab tests based on the client’s requirements.

Why should we choose you over others?

The appearance and decor of a house, hotel room, hospital, or office significantly impact the mood of the people living or working in that space. A well-decorated environment not only enhances appeal but also helps reduce stress and anxiety.Our decor products are crafted to bring freshness, happiness, and convenience to your life. Here’s why you should choose us:

We deliver the best quality products at competitive prices.
Our core strength lies in prompt and reliable service.
Customer satisfaction and delight are our top priorities.
We offer customized sizes and a variety of options to meet unique requirements.
Our dedicated R&D team ensures constant innovation.
We use advanced machinery and the latest technology in our production process.
Our team consists of qualified and well-trained professionals.
We have a strong network of distributors and suppliers across India.

What services do you provide?

We offer a comprehensive range of services to cater to our clients’ needs:

Shipping Terms :
Wherever possible, we tailor shipping arrangements to meet your needs. For specific shipping terms, feel free to email us at info@serenlinn.nl

Payment Terms :
We provide flexible payment options, such as:

100% advance payment.
50% advance and 50% before dispatch.

Payment Methods:
We accept payments through:

Bank Wire/Swift Transfer
Credit Card

iDeal

Delivery Terms:
Delivery timelines vary based on the order quantity. Typically, orders are delivered within 3 weeks – 4weeks from receipt of payment.

Language for Communication & Discussion
We communicate and discuss all matters in Dutch & English.

Logistic Support
We provide comprehensive logistic service support to ensure a smooth delivery process

We have our own design and brand. Can you produce for us? Do you offer OEM and ODM services?

Yes, we can. We offer both OEM and ODM services. Please email us your requirements and specifications at info@serenlinn.nl so we can provide you with competitive rates and estimated delivery timelines

Is sample can be possible?

Yes, its available on paid basis

What is the Order Minimum Order Quantity (MOQ)?

There is no MOQ for standard orders. For OEM/ODM, MOQ may vary—please contact us at info@serenlinn.nl

How are the orders packed and transported?

We ensure packing and transportation are handled as per your specific requirements.

Is customization in size, logo print, and other aspects possible?

Yes, customization is available for product size, logo printing, branding, and packaging as per your needs.

Do you accept small quantity orders?

Yes, we also accept small quantity orders

What information should I provide to get a quotation?

To receive a quotation, please include the following details in your inquiry email:

Your Required item detais with quantity.
Size & Color
Material’s Specifications.
Filling (if applicable).
Packaging requirements

Please send your inquiry to info@serenlinn.nl for a prompt response.

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